Privacy policy

Privacy Policy

Last updated: October 17, 2025

The Arbor Ave (“we,” “our,” “us”) operates this website and online store (the “Services”) to provide customers with curated shopping experiences. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with our Services.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If there is any conflict between our Terms of Service and this Privacy Policy, this Policy governs all personal information processing.

1. Personal Information We Collect

We may collect and process the following types of personal information, depending on how you use our Services:

  • Contact details: name, billing/shipping address, phone number, email.

  • Payment details: credit/debit card numbers, transaction details, payment confirmation.

  • Account information: username, password, preferences.

  • Order and transaction history: items viewed, added to cart, purchased, returned, or exchanged.

  • Communications: information you send when contacting us for support or inquiries.

  • Device and usage data: IP address, browser type, device identifiers, and usage logs (via cookies and analytics tools).

2. How We Collect Information

We collect your information:

  • Directly from you: when you place an order, create an account, or contact us.

  • Automatically: through cookies, analytics, and tracking technologies.

  • From service providers: such as Shopify and payment processors who help us deliver our Services.

  • From partners or third parties: for advertising, analytics, and security.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, returns, and payments.

  • Provide, maintain, and improve our Services.

  • Communicate with you regarding your orders or account.

  • Personalize your experience and show relevant product recommendations.

  • Send marketing and promotional messages (only with your consent, where required).

  • Detect, prevent, and investigate fraud or unauthorized activity.

  • Comply with applicable laws and respond to lawful requests.

4. Sharing of Information

We may share your information with:

  • Shopify, our e-commerce platform, which hosts and processes your data to provide our Services.

  • Service providers (e.g., payment gateways, delivery partners, IT and marketing vendors) who assist in fulfilling orders or maintaining operations.

  • Business and marketing partners for analytics and personalized advertising, in compliance with privacy laws.

  • Authorities if required by law or to protect rights, property, or safety.

We do not sell your personal information.

5. Shopify as Our Platform Partner

Our store is hosted by Shopify Inc. Shopify collects and processes personal data to help us provide the Services securely and efficiently.
For details on how Shopify processes your data or to exercise your rights directly with Shopify, please review the Shopify Privacy Policy.

6. International Data Transfers

We may transfer your information outside your country (for example, to Shopify’s servers in the U.S. or Canada). When transferring data from the EEA or UK, we use appropriate safeguards such as the EU Standard Contractual Clauses or equivalent legal mechanisms.

7. Retention and Security

We retain personal information only as long as necessary to:

  • Fulfill your orders or provide Services;

  • Comply with legal, tax, or regulatory obligations;

  • Resolve disputes and enforce agreements.

We implement appropriate technical and organizational measures to protect your data, but no system is 100% secure. Please use secure channels when sharing sensitive information.

8. Your Rights

Depending on your country or state, you may have rights to:

  • Access the information we hold about you;

  • Request correction or deletion;

  • Request data portability;

  • Object to or restrict processing;

  • Withdraw consent to marketing communications.

To exercise your rights, contact us at arboravenuecorp@gmail.com. You can also unsubscribe from marketing emails anytime via the “unsubscribe” link.

9. Children’s Privacy

We do not knowingly collect or process information from individuals under the age of 16. If you believe your child has provided information to us, please contact us immediately for removal.

10. Complaints

If you have concerns about our handling of your personal information, contact us at arboravenuecorp@gmail.com.
You may also lodge a complaint with your local data protection authority.

11. Updates to This Policy

We may update this Privacy Policy periodically. Revisions will be posted here with the new “Last Updated” date. Significant changes will be communicated if required by law.

12. Contact Information

The Arbor Ave
452 Beaumont Crescent, Kitchener, ON, N2A 0C4, Canada
📧 arboravenuecorp@gmail.com
For return inquiries: sales@thearborave.com