Terms of service

Terms of Service

Last updated: October 17, 2025

Welcome to The Arbor Ave! The terms “we”, “us”, and “our” refer to The Arbor Ave.
We operate this website and online store, including all related features, content, tools, and services, to provide customers with a curated shopping experience (the “Services”).
The Arbor Ave is powered by Shopify, which enables us to offer secure and efficient e-commerce services.

By visiting or using our website, making a purchase, or interacting with our Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy.
If you do not agree to these Terms, please do not use our website or make any purchase.

1. Eligibility and Account Access

You must be at least the age of majority in your province, state, or country to use our Services or make a purchase.
You agree to provide accurate, current, and complete information when creating an account or placing an order, including valid contact, billing, and payment details.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Unauthorized access, resale, or fraudulent use of another person’s credentials is strictly prohibited.

2. Products and Availability

We strive to display our products accurately, but actual colors or appearances may vary depending on your device settings.
Product descriptions, images, pricing, and availability are subject to change at any time without notice.
We reserve the right to limit sales quantities, discontinue products, or refuse service to anyone where necessary.

3. Orders and Acceptance

When you place an order, you are making an offer to purchase.
We reserve the right to accept, modify, or cancel any order at our sole discretion, including for reasons such as pricing errors, inventory limitations, or suspected fraud.
Your order is not confirmed until you receive an email from us confirming shipment.
Cancellations and returns are handled in accordance with our Return & Refund Policy.

4. Prices, Taxes, and Payments

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
Prices are subject to change without notice. Applicable taxes, shipping, and handling charges will be added at checkout.
You agree to provide valid payment information and authorize us (or our payment processor) to charge your payment method for the total order amount.
We are not responsible for any currency conversion or bank processing fees applied by your financial institution.

5. Shipping and Delivery

Estimated delivery times are 2–7 business days after dispatch, depending on your location.
Delivery timelines are estimates only and may vary due to carrier delays or customs processing.
Risk of loss transfers to you once the order is handed to the carrier.
Full details are available in our Shipping Policy.

6. Intellectual Property

All website content—including text, graphics, images, videos, trademarks, and logos—is owned or licensed by The Arbor Ave and protected by copyright and trademark laws.
You may not copy, modify, distribute, or exploit any content without prior written consent.
Shopify trademarks and related materials remain the property of Shopify Inc. and are used under license.

7. Third-Party Services and Links

Our website may contain links to third-party websites or integrations (e.g., payment gateways or social media).
We do not control or endorse such third-party sites and are not responsible for their content or practices.
Please review third-party privacy and terms before engaging with them.

8. Relationship with Shopify

Our store is powered by Shopify. However, all transactions are between you and The Arbor Ave.
Shopify is not responsible for product quality, fulfillment, or customer service.
You release Shopify and its affiliates from any claims related to your purchases.

9. Feedback and Reviews

If you provide us with reviews, suggestions, or feedback, you grant us a perpetual, worldwide, royalty-free license to use and display such content for marketing and operational purposes.
Feedback must not violate the rights of others or contain illegal, defamatory, or harmful material.

10. Errors and Corrections

We may occasionally publish errors in product descriptions, pricing, or availability.
We reserve the right to correct such errors, even after an order has been placed, and to cancel any order affected by such inaccuracies.

11. Prohibited Conduct

You agree not to use the Services:

  • for unlawful or fraudulent purposes;

  • to transmit harmful code or spam;

  • to infringe on others’ intellectual property;

  • to misrepresent your identity or affiliation; or

  • to interfere with the functionality or security of our site.
    Violation of these terms may result in termination of your access and potential legal action.

12. Termination

We may suspend or terminate access to our Services at any time for breach of these Terms or other lawful reasons.
Termination does not affect any rights or obligations that have accrued prior to termination.

13. Disclaimer of Warranties

All products and services are provided “as is” and “as available.”
We make no warranties, express or implied, regarding the accuracy, quality, or reliability of the Services.
Your use of the website and products is at your own risk.
Some jurisdictions do not allow the exclusion of implied warranties, so these limitations may not apply to you.

14. Limitation of Liability

To the maximum extent permitted by law, The Arbor Ave, its affiliates, partners, employees, and suppliers will not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or goodwill, arising from your use of our Services or products.
Our total liability to you for any claim shall not exceed the amount paid for the product in question.

15. Indemnification

You agree to defend and indemnify The Arbor Ave, its affiliates, and service providers against any claims, damages, or losses arising from your breach of these Terms, your violation of any law, or your misuse of the Services.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

17. Governing Law

These Terms and any disputes arising out of or relating to your use of the Services shall be governed by the laws of Ontario, Canada, without regard to conflict of law principles.
You agree to the exclusive jurisdiction of the courts of Ontario.

18. Changes to Terms

We may update these Terms at any time by posting the revised version on our website.
The date of the latest update will appear at the top of this page. Continued use of the Services after any change constitutes acceptance of the new Terms.

19. Contact Information

The Arbor Ave
452 Beaumont Crescent, Kitchener, ON, N2A 0C4, Canada
📧 sales@thearborave.com